Thanks to the sales from the holiday season, smart home brands may be experiencing an avalanche of WiFi support calls.
As homes become congested with smart devices, set-up and connection issues become even more challenging for support teams to manage. Luckily, successfully managing the avalanche of post-holiday calls is possible with the right solutions and strategies in place.
In this webinar, you’ll learn:
• The growing pains for smart-home brands and how it impacts customers and support teams
• Strategies that support, customer experience, and product management teams are using to improve call deflection rates for common WiFi challenges
• The benefits of using a hardware-agnostic WiFi support software like RouteThis that makes it easier for non-technical agents and customers to solve WiFi problems